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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2865 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 16015 Views
  • 51 replies
  • 65 Helpful

Order update

HiI ordered a PAYG Samsung A20e phone on Thursday 16th April.I received an email order confirmation and reference number straight away but I have received nothing since. I rang customer services today but they were not able to help at all because the...

PaulxB by Explorer
  • 448 Views
  • 3 replies
  • 0 Helpful

new phone

i  should be getting a new phone today i had no message by text to say when it is coming or if it has been dispatched, how do i find out if its being sent please

Ordered S20, Money taken but no tracking info received

Hi Took an additional line out yesterday got confirmation email with XKo code and was asked to call up so I called up and everything was confirmed for additional line and the money taken and was told will be with me in 24 hours but I’m still yet to r...

Purchase of accessories

Hi I've purchased an additional accessory from the shop it took my card details said the order was on its way would receive an email and a text but haven't received either and no money has been taken.What do I do

Add

I’m trying to get a Nintendo switch lite on my Addons when I put my card details in to pay the upfront cost it comes up with page not found can any one help

Ryant95 by Visitor
  • 510 Views
  • 1 replies
  • 0 Helpful

Student Phone upgrade/change

HiIve been told I can upgrade my phone which im planning to do next week but since I started my plan ive become a student - ive received an offer on their for the New iPhone SEI was wondering is there a way to use that as my upgrade or do I need to c...

Trying to purchase additional accessories

i add my card details confirm everything and the page starts loading and nothing happens send me all the way back to my basket and the items are still there redone it 3 times and nothing it’s not even takin money from my bank

Data Renewal

I currently have a 200Gb Mobile Broadband package and had to add an extra 10Gb late last month. On my renewal date which is on the 21st of the month it renewed to just show the 10Gb add-on and not my normal 200Gb. Is this in error?

Jay51 by Visitor
  • 490 Views
  • 1 replies
  • 0 Helpful

Missing item

Hiya, I have recently started a new contacts with yourself and ordered a protective screen for the phone as well. The phone was delivered when said but not the phone protector and when tracking the order it states it has been delivered.