I’m new this week to ee I moved over from another network as I wanted to use Apple Watch on cellular and that was my main reason for moving to ee.
All gone good with the switch over except I cannot set up data plan on my watch it just keeps saying
Our system checks show that you aren’t currently able to buy additional line for this device.
There are a few reasons this happens call us on 150 and quote code 007 and we will look into it for you
I done this and after a long time on phone trying to sort it I was told it was something there end and will call me back following day to sort it (which should have been yesterday) but waited for call which I never received so looks as if another long call and having to go through problem all again with someone on 150.
any suggestions or if anyone from customer service can help on this would be great
one other thing I first took out a pay as you go sim ( my fault didn’t realise had to have pay monthly to get data plan on watch) so I switched to pay monthly plan to be able to get watch cellular and the tech guy yesterday said he thinks it’s still picking up the pay as you go plan instead of the new pay monthly plan so was going to see about sorting it.
my account only shows the pay monthly plan now and number has been switch to pay monthly
Thanks in advance for any help in solving this
