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Will I still get a free gift if my phone is out of stock

Sacteson78
Explorer

‎06-09-2019 10:22 PM

Will I still be entitled to my free gift if I ordered new phone and contract in the offer  but my phone is not in stock. 

0 Helpful
4 REPLIES 4
Northerner
Grand Master
Grand Master

‎07-09-2019 12:59 AM

Hi @Sacteson78 

 

If your contract starts within the qualifying period then yes.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Christopher_G
EE Community Support Team

‎07-09-2019 08:54 AM

Hi @Sacteson78

 

Welcome to the community. 🙂

 

Which phone did you order?

 

Chris

0 Helpful
Sacteson78
Explorer
In response to Christopher_G

‎07-09-2019 12:47 PM

Hi I ordered the Google pixel 3 with 10gb data bundle

0 Helpful
Katie_B
EE Community Support Team
In response to Sacteson78

‎07-09-2019 01:13 PM

Good Afternoon @Sacteson78.

 

Thanks for getting back to us.

 

You will receive a text message 30 days after purchase, this will contain a link for you to claim your free gift.

 

Katie 🙂