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Text scam

Received a text from 07396 733461 saying my payment had not gone thro and to update my information at ee-services-uk.web.app believe this to be a scam and reported it.

Sim only upgrade

I currently have a sim only, I am in month 16 of a 24 month contract and I pay £33 a month at the minute, I am able to upgrade for free right now, I have seen the same sim only deal I am on now for £24 a month for 12 months then £48, 24 month contrac...

as1994 by • Explorer
  • 33 Views
  • 3 replies
  • 0 Helpful

SIM Question

Hello, I bought an 8GB SIM card plus 500 minutes and unlimited texts. So there's no subscription, no out-of-bundle charges or other fees?

To23 by • Investigator
  • 115 Views
  • 21 replies
  • 0 Helpful

Connection Dropping Out At The Same Time Every Day

Hello! I have recently moved to EE broadband and it has been mostly working pretty well. I have had an issue with it for a while where the connection would drop for a minute/two sometime in the hour of 12am every single day. It has also changed with ...

ow259 by • Investigator
  • 7563 Views
  • 143 replies
  • 34 Helpful

Why do I need £20 spend cap to use my contract aboard?

I have an old contract which includes unlimited text, calls and 200GB data. I am entitled to use it in EU as I had it before brexit. I’ve checked with customer services and they confirmed this. However last time I went to Spain (I visit my parents ev...

Bootoo by • Investigator
  • 123 Views
  • 12 replies
  • 3 Helpful

TV BOX PRO

Hi, does anyone else have problems with the terestrial HD channels when receiving off air with this box?Have had an engineer try another box but no change. When checking TV Signal Quality: Signal Strength is 100% but Signal Quality is 0%. Talked on p...

Iphone 16

I want see where my order is 

Tyl2 by • Investigator
  • 146 Views
  • 15 replies
  • 0 Helpful

How to contact parent when data has run out?

Hi, My son has a mobile phone with a SIM only contract.  However, i have realised that he does not recieve my messages and can not call me if he has used all of his data and is not with in range of a WiFi.  Is there any was he can make contact with m...

The888s by • Visitor
  • 13 Views
  • 1 replies
  • 0 Helpful

Spotify Connect / Tidal Conenct issue

Just moved over to Home Broadband from 4G broadband and been sent a Smart Hub SH30A.   I use a Cambridge Audio CXN V2 streamer as part of my setup.I have noticed that if the streamer is connected to any LAN port on the router and my tablet is connect...

Download speed

I pay for full fibre broadband , with offered speeds up to 900mbps .. but I’m only getting 156mbps download speed , yet couple months prior I was up around 400/500mbps ! seems very slow speeds for high monthly payments 

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Latest from our Blog

EE Learn Live

This year Learn Live is back on Thursday 20th February at the White Rabbit, Shoreditch. What is Learn Live? Learn Live is an event aimed at 11-14 year old's (with their guardian), and an opportunity ...

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Passkeys for your EE ID

This month we’re helping you get super secure with the launch of passkey. Set up passkey from the EE app (or the Profile section on ee.co.uk) and you’ll be able to use it to log in, instead of remembe...

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New locations for 5G standalone

  We’re bringing our 5G standalone network to 16 new locations before the end of the year with more locations to follow. That means EE’s most advanced mobile network will be live in more than 30 major...

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