Where’s my phone?!

sophiafnewman
Explorer

‎08-10-2018 01:51 PM

I ordered my phone on 25/9/18 and never received it. I called EE on 5/10/18 regarding this matter and they couldn’t give me an answer as to why it hadn’t been sent out but confirmed over the phone it would be delivered on Monday after receiving a text from DPD on Sunday 7/10/18. I haven’t received a text from DPD or EE and I still can’t track my order! What’s going on?!

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Leanne_T
EE Community Support Team

‎08-10-2018 03:30 PM - edited ‎08-10-2018 03:30 PM

Hello there @sophiafnewman

 

Thanks for coming to the community.

 

Do you have a 000 number so you can track your order?

 

What phone have you ordered?

 

Leanne.

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