Where is my iPhone 12 Pro?

[LucyDiane12]

I ordered my iPhone 12 pro over 3 weeks ago now and was told it would take up to 3 weeks but could possible delivered earlier but it’s now exceeded that time. When will it be delivered? Delivery status is: your order is coming soon but what does that mean  as there’s no stated timeline 

[Lupin2094]

Hello,

I ordered mine almost a month ago now! I keep getting “update” emails however no additional information is given. All I want to know is approximately how much longer it’ll be. I’ve been waiting on “order confirmed” this entire time, and it appears I won’t get an update until 48 hours before delivery.

Please may we have approximate and updated expected delivery dates on our order tracking page? It’s really frustrating. I was never told it would be this long of a wait.

[Lupin2094]

Also, I forgot to mention as I have switched to EE I am not technically an EE customer yet. So I’m stuck in limbo for contacting help. I have tired every option. This is the only way I can think of now.

[SaskiaNowi]

I ordered an iPhone 12 pro in silver (128g) on the 23rd of October. I was told maximum 2 weeks and it has now been over a month. I am paying monthly for my current phone which is costing me more, hence why I chose a lower upgrade cost. I am seriously regretting staying with EE at this point. Any idea when I can expect my super delayed phone ? 

[BevC74]

I have now received my envelope to send my old device which I have a text saying needs to be returned by Nov 30th or I will be charged for the new phone - as I don’t have my new phone I can’t send the old phone it is replacing back!! Please can you ensure that I am NOT charged for not sending it back due to EE stock not being available 

[Katie_B]

Hello @SaskiaNowi. 

Due to limited stock availability, we are fulfilling all orders for the iPhone 12 Pro 128GB in Silver on a first come first serve basis and are working with Apple to get this to you as soon as possible. 

We are sorry for the delay. 

Katie 🙂

[Katie_B]

Hi @BevC74. 

Thanks for letting us know. 

Please give us a call and notify our customer care team who can ensure you are not charged whilst waiting for your new phone to be delivered. 

Katie 🙂

[Mooman2807]

I was told it would be a maximum of 3 weeks . No longer . I wasn’t even told that you were waiting for delivery . I was told, exact words “” up to 21 days max. But expect it earlier . I’m just going into my 4 th week now with no idea of when to expect 

[SaskiaNowi]

can you give me a time frame? i have phoned EE (150) 4 times now and get different answers and avoidance each time. I am hoping to get my new phone before Christmas?

[Katie_B]

Hi @SaskiaNowi. 

I don't currently have a time frame to provide. 

As soon as your order progresses you will be notified. 

Katie 🙂

[LucyDiane12]

I know you can’t do anything about apples stock but on ee’s side of things I don’t think I should have been told it would be delivered in maximum of 21 days, I’ve now waited over a month and still received nothing. I’ve now seen Sky mobile do a better deal monthly, can I cancel my new contract ?