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When will you receive iPhone 11 Pro Max Stock?

rattan
Visitor

‎28-09-2019 05:38 PM - edited ‎28-09-2019 05:40 PM

I eagerly upgraded as a long-term EE customer to the new iPhone pro max, I completed my upgrade online including making an initial upfront cost/payment however I have received no confirmation of when I can expect my new device and it is now been going on for over a week, understandably this is incredibly frustrating and friends of mine have been receiving their devices from other network providers whereas there is been no information or update provided by EE on when I can expect to receive the new iPhone 11 pro max space grey 64GB

0 Helpful
2 REPLIES 2
Northerner
Grand Master
Grand Master

‎28-09-2019 06:06 PM

Hi @rattan 

 

There is no account access on these forums. If you cannot check EE order tracking then you will need to call EE CS on 150. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
James_B
EE Community Support Team

‎29-09-2019 09:04 AM

Hi @rattan,

 

Welcome to the EE Community. 🙂

 

I'm sorry to hear we haven't been able to fulfil your order yet.

 

We are sending out back orders on a first come, first serve basis and we'll send you a text with tracking details as soon as it's dispatched.

 

If you'd prefer to switch to a model that is available for immediate dispatch, please get in touch.

 

Thanks

 

James

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