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06-11-2020 06:41 PM
Hello,
I have upgraded my old EE contract which was SIM only to a pay monthly phone contract. Phone arrived today, but what SIM do I put in and use? I assumed I would use my old one as it would retain my number etc, and the billing for this phone would be transferred over from my old SIM??
Help please 😁
Solved! See the answer below or view the solution in context.
06-11-2020 06:48 PM
Hi @TTREVAIL
Quite often EE will supply a replacement SIM with new devices in-case, for whatever reason, your existing SIM has a problem or is unsuitable for whatever reason.
If none of these apply, and your existing SIM works in your new phone - then you are free to continue doing so, and to file the replacement SIM appropriately!
06-11-2020 06:48 PM
Hi @TTREVAIL
Quite often EE will supply a replacement SIM with new devices in-case, for whatever reason, your existing SIM has a problem or is unsuitable for whatever reason.
If none of these apply, and your existing SIM works in your new phone - then you are free to continue doing so, and to file the replacement SIM appropriately!
06-11-2020 06:59 PM
@bristolian thank you so much for a speedy reply 😄