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Barrygibbsuk
Explorer

‎15-08-2020 09:52 AM

its says need to add number but its allready taken cannot change pass word in 192.168.1.1

fed up noone at ee

0 Helpful
4 REPLIES 4
Leanne_T
EE Community Support Team

‎15-08-2020 11:20 AM

Morning @Barrygibbsuk

 

Thanks for coming to the community.

 

Are you trying to change your WiFi password for your device?

 

Thanks.

 

Leanne.

0 Helpful
Barrygibbsuk
Explorer

‎15-08-2020 12:27 PM

Yes  and also top up and keeps telling me to add device and say its already being used by another account holder and to log out and then back in
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Barrygibbsuk

‎15-08-2020 12:54 PM

Login to your MBB router at http://192.168.1.1 with username/pwd as "admin"/"admin" or with the password found under the battery cover. Then on the WiFi Settings tab you should be able to see your WiFi password in clear & change it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Leanne_T
EE Community Support Team
In response to XRaySpeX

‎15-08-2020 01:15 PM

Hi @Barrygibbsuk

 

Thanks for coming back to me.

 

The error message you have received within in your My EE, is currently being looked into by the My EE team.

 

If you would like to top up you can use our fast top up online.

 

Or, please give us a call and our Pay as you go Care team will be able to help 🙂

 

Leanne.

0 Helpful