VIP

[Suzannesharp3]

Been with ee 15 years due an upgrade this month    friends have had offers on newer i phones and plans i have had nothing is it because i have nhs discount on my plan 

[Jon_K]

Hi @Suzannesharp3.

Welcome to the community 🙂

The NHS discount won't affect your upgrade offers.

How have your friends been receiving offers? Are they already in their upgrade period?

Have you had a look at the available plans in our online shop?

Jon

[Suzannesharp3]

Hi mark
Yes they where in there upgrade area there contract ran out end of June they said they had offers all that month with better deals than online eventually they got free no cost upgrade to iPhone 11 from 7 unlimited everything and 1 smart for 43 pound a month she has been with EE for 11 years

Get Outlook for iOS

[Jon_K]

Do you know how they received this offer, @Suzannesharp3?

Was it by email, text, or another way?

Once you're ready to upgrade, you can try giving our Upgrades Team a call and they will be able to let you know what offers are available for you.

Jon

[Suzannesharp3]

Think they said by email

Get Outlook for iOS

[Jon_K]

Thanks @Suzannesharp3.

Once you're ready to upgrade, if you don't receive anything by email, give us a call and our Upgrades Team will be able to help you 🙂

Jon