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Using EE Underground WiFi on iPad

Tonedog
Investigator
Investigator

‎16-01-2021 03:11 PM

Am I able to use my iPad (wifi only) to connect to EE’s underground wifi? It doesn’t seem to work when I try.

 

I imagine it’s probably not possible unless I have a contract/SIM for the iPad but that seems like a frustrating and unnecessary limitation.

0 Helpful
23 REPLIES 23
James_B
EE Community Manager
EE Community Manager
In response to Howielon

‎30-04-2021 12:13 PM

Hi @Howielon,

 

As a pay as you go customer, you qualify to use WiFi on the underground as long as you meet the minimum top up requirements listed in How do I use WiFi on the London Underground?.

 

James

0 Helpful
Howielon
Contributor
Contributor
In response to James_B

‎30-04-2021 01:20 PM

Yes, qualified and top up and pack checked each time I rang helpdesk. PAYG sim definitely not offered by EE

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Howielon

‎30-04-2021 02:00 PM

Hi @Howielon,

 

Were you able to speak to one of our Tech Gurus? They are the right people to look into your issue and can raise a support ticket if necessary?

 

James

0 Helpful
Howielon
Contributor
Contributor
In response to James_B

‎30-04-2021 02:55 PM

Went through options menu and spoke to the technical issues team each occasion. Had different answers every time but the latest was attached to my account when they read previous reports. Repeat PAYG EE sim is disabled for London Underground 4G WiFi. (One needs a monthly subscription, not worth it for light use).
The online small print should reflect this.

 

0 Helpful