Upgrading

GillianA
Investigator
Investigator

‎26-09-2019 05:51 PM

Hi im wondering wether anyone can help me iv tried upgrading then got a email saying the phone i tried upgrading to is out of stock so then i done a different upgrade with a different colour but its been two days now and i havent heard anything back  

0 Helpful
5 REPLIES 5
Northerner
EE Community Star
EE Community Star

‎26-09-2019 06:10 PM

Hi @GillianA 

 

Have you checked EE order tracking?

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
GillianA
Investigator
Investigator

‎26-09-2019 06:20 PM

Hi yes i have tried that at first i tried ordering a iphone 11 pro max in green but was out of stock so i re ordered one in gold i received a email saying the order was being processed 

0 Helpful
GillianA
Investigator
Investigator
In response to Northerner

‎26-09-2019 06:22 PM

Each time i try to track it it comes up with sorry we cant show you your order details right now 

0 Helpful
GillianA
Investigator
Investigator
In response to GillianA

‎26-09-2019 06:54 PM

 
0 Helpful
Northerner
EE Community Star
EE Community Star
In response to GillianA

‎26-09-2019 06:55 PM

Hi @GillianA 

 

Best calling EE CS on 150 to check on your order if the tracker isn't working.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.