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Upgraded phone sim

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bethanyhurst19
Visitor

‎29-05-2021 03:35 PM

I upgraded my phone earlier this year but I didn't use the upgraded phone nor the new sim which arrived.

I had been using my old phone and my old sim. Today I have lost my old phone with my old sim in it but I am unable to activate my replacement sim as I needed a code which was sent to my old phone.

How do i go about fixing this? I cant order a new sim online either as it needs a text authentication code to confirm the order which i cant provide as I have lost me old phone.

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Chris_B
EE Community Star
EE Community Star

‎29-05-2021 05:57 PM

@bethanyhurst19 you need to call customer services to request a replacement SIM card.  You can also request that your old device is blocked.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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Chris_B
EE Community Star
EE Community Star

‎29-05-2021 05:57 PM

@bethanyhurst19 you need to call customer services to request a replacement SIM card.  You can also request that your old device is blocked.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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