Upgraded and a new sim arrived

Lucymariedelves · ‎07-01-2021

I upgraded my phone from an XR to a 12 Pro.

I requested to keep the same number but a new SIM card arrived. I transferred everything over and used the new SIM card when setting it up.

However I was still receiving all the messages and still had the data on my old one but not on the new card?

XRaySpeX · ‎08-01-2021

Sounds like you didn't activate the new SIM. Good! Use the old SIM in the new phone as it's still working. A new SIM is sent just in case the old 1 doesn't.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎08-01-2021

Sounds like you didn't activate the new SIM. Good! Use the old SIM in the new phone as it's still working. A new SIM is sent just in case the old 1 doesn't.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

This page is no longer active

Upgraded and a new sim arrived