Upgrade

[Gusia1601]

Hi

i upgrade my contract by the phone last Sunday. Lady says that I should receive phone by dpd in24hours. I didn’t get any email or confirmation. When I check reference number it “awaiting for confirmation “. I tried to call today but it’s unavailable, someone know why ? 

[Profile closed · Accepted solution]

Hi @Gusia1601 

If you call freephone 0800 317 720 a customer service advisor will be able to check the status of your order.

Thanks,

David.

[Gusia1601]

I already try to call but it’s currently unavailable..

[Profile closed]

@Gusia1601 if you call the 0800 number I provided you will get through to someone.

[Gusia1601]

Yes they answer now. Phone should be with me tomorrow if no I have to call again on Friday. Thanks 🙂