Community Activity

Resolved! Apple one activation

Does apple one activation come by text or imessage.  And when will I receive the message it has been 3 days since the upgrade and 4 calls to support and still nothing.

Malkrae by Investigator
  • 2193 Views
  • 20 replies
  • 4 Helpful

Resolved! Possible Scam

I have received a phone call, supposedly from EE, stating that they are swapping from 4G to 5G on Friday and that I habanero being sent a new SIM and the old one will not work after Friday. Impossible to speak to anybody on EE app so wondered if anyb...

Beagle19 by Visitor
  • 12172 Views
  • 46 replies
  • 11 Helpful

Resolved! Order cancelled

My order was cancelled and I haven’t received my money back from the upfront payment 

Km12331 by Investigator
  • 520 Views
  • 13 replies
  • 4 Helpful

Re: EE website and app is unusable slow, total rubbish

EE are apparently always making updates to improve it, yet it never improves, it just gets worse. You replaced an app that worked perfectly with one that either doesn't work, as it doesn't allow you to log in, or if it actually does allow you in then...

RiaWoody by Explorer
  • 5279 Views
  • 49 replies
  • 81 Helpful

Resolved! Partial Broadband Dropouts

As of last week, I have been getting full dropouts in Wi-Fi service and some Ethernet dropouts (some devices still work via ethernet and other's don't such as EETV). Not sure if "dropouts" is the proper terminology but all the devices are still conne...

brave_bF4gzy2Dat.png
tdmello by Contributor
  • 1060 Views
  • 42 replies
  • 4 Helpful

Billed for calls I did not make

I have been billed for calls to a number that I did not make. 100% I did not make them. I was on call to customer services for 1 hour trying to sort this out. It felt like they thought that I was lying but I was telling the truth and they did not lis...

ZZR14 by Investigator
  • 149 Views
  • 12 replies
  • 0 Helpful

DN3 3BH

I have reason to believe I've been paying £1.00 for Scam Guard ,now emailing to say it will be going up in August.I hadn't realised this was in my plan   ,so if this could be removed altogether please. Thankyou  Bev Atchinson 

Bev501 by Visitor
  • 14 Views
  • 1 replies
  • 0 Helpful

Travel pass cant be added

Hi my daughter's number is on my account so i I can normally manage gifting data etc. We are in the US, when we landed we both received a text about adding the travel pass. I added it to my account, when I click on the text she received, it takes me ...

DannyDog by Explorer
  • 33 Views
  • 2 replies
  • 0 Helpful