The EE Community

How do I add Business Daily Passport to a number using the website?

App not showing devices

I have recently moved from Bt for broadband and sky for mobile. tried to link devices to app and it says that they are already linked. when I try and access anything the app says there is nothing linked with this account. i was told I would have a ne...

Friends & Family code not working

Trying to order new sim only plan - all rounder for iPhone - but site is not letting me apply F&F code. Getting below error message. I did try with the non-iPhone all rounder plan and the code works. But I want the iPhone plan for the free Apple Musi...

eSim switchover has deleted my SIM phone number and I can't connect to get code

Hi, I was sent a text from EE to say switch to ESIM from my inserted SIM for better 5G experience. I went through the motions of transferring my SIM to ESIM but it has closed down my existing SIM with phone number. Now I am only able to use my phone ...

Ongoing roaming issues in EU

I spoke to CS about not being able to make outgoing calls to UK numbers while roaming in EU and was told it's an ongoing issue they are aware of it and working on a fix. After reading some posts on here, it appears that it's been going on for a while...

Ee

I can't get into live chat how I normally do i can't understand why iv no calling time so need to chat to them online any ideas.pleae would be greatfuĺlt appreciated thanks 

Overpaid bill

Hi, Apparently I left EE on the 8th April when I switched to EE full fibre. I was sent a bill for the old contract covering April. I was then billed by my ‘new’ provider, EE for the month of April well from the 8th April. Both bills were debited from...

Cant complete purchase.

I am trying to purchase an I Phone, but when i click complete after entering all my details it comes up with error 404, it has doe it around 5 times.  Is there any way to complete the purchase without having to call EE?  TIA 

ordered a phone 2 days, got a thanks for order email, tracking timed out

ordered a samsung galaxy s25 256gb mint unlimited no frills 51ish hours ago and i got a confirmation code immediately and haven't heard anything since and the xko code doesnt work in the tracker and just says timed out. i would just like to know what...

New to EE TV and Broadband, Now TV and TNT Sport Access Issues.

Hi,Just joined EE broadband with EE TV and taken the sports bundle for sky sports and TNT sports.Now TV is stating that I have no subscriptions and the TNT channels are giving internet connection errors.Any ideas on how I resolve these issues?Thanks