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Missblue78
Visitor

‎07-07-2021 11:45 AM - last edited on ‎07-07-2021 01:04 PM by EE Community Moderator

On the 5th of July I contacted ee regarding the location of the Samsung s21. Violet pay monthly phone it upgraded to it was determined that yourselves had sent it to wrong address it was meant to be delivered to separate address from billing address xx xxxxxxxx xxxxxxx xxx xxx xxxxxx however it was delivered to xxxxxxxxx xxxxx xxxxxxx u told me 72hrs to sort it out please update me about the replacement phone

 

[mod edit: please do not post personal information on the public board. Thanks!]

 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎07-07-2021 02:03 PM

@Missblue78  you need to call customer services about this as this is a public forum that has no access to your account or any knowledge of what you’re talking about. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Leanne_T
EE Community Support Team

‎07-07-2021 02:09 PM

Hi @Missblue78

 

Thanks for coming to the community. 

 

Once the team have an update they will get back to you within the 72 hours. 

 

If this has now passed 72 hours, please get in touch with our Mobile Care team. They will be happy to get this looked into for you.

 

Thanks.

 

Leanne.

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