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07-07-2021
11:45 AM
- last edited on
07-07-2021
01:04 PM
by
DanielPA
On the 5th of July I contacted ee regarding the location of the Samsung s21. Violet pay monthly phone it upgraded to it was determined that yourselves had sent it to wrong address it was meant to be delivered to separate address from billing address xx xxxxxxxx xxxxxxx xxx xxx xxxxxx however it was delivered to xxxxxxxxx xxxxx xxxxxxx u told me 72hrs to sort it out please update me about the replacement phone
[mod edit: please do not post personal information on the public board. Thanks!]
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07-07-2021 02:03 PM
@Missblue78 you need to call customer services about this as this is a public forum that has no access to your account or any knowledge of what you’re talking about.
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07-07-2021 02:09 PM
Hi @Missblue78
Thanks for coming to the community.
Once the team have an update they will get back to you within the 72 hours.
If this has now passed 72 hours, please get in touch with our Mobile Care team. They will be happy to get this looked into for you.
Thanks.
Leanne.
