Upgrade

Sarah142
Investigator
Investigator

‎16-10-2020 11:19 AM

If I upgrade my daughter’s phone that is on my account will she be notified by text about the upgrade?  I’m hoping to do it as a surprise for her birthday!  Thank you.

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎16-10-2020 01:13 PM

@Sarah142   How are you upgrading?  In store, over the phone or online? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Sarah142
Investigator
Investigator
In response to Chris_B

‎16-10-2020 01:14 PM

I was planning to do it online.

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Leanne_T
EE Community Support Team
In response to Sarah142

‎16-10-2020 02:00 PM

Hi there @Sarah142

 

What a lovely gift for your daughter 🙂

 

To make sure the contact number for any texts is not her number, please call us on 150 and our Mobile Care team will help with the upgrade 🙂

 

Hope she loves her birthday present.

 

Leanne.

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Sarah142
Investigator
Investigator
In response to Leanne_T

‎16-10-2020 09:16 PM

Thanks @Leanne_T , all sorted now after a quick call earlier.  Should have one happy 16 year old on Tuesday 🥳