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Community Activity
Customer service
Just want to compliment the member of staff I just spoke to. Have been trying to sort something for last 2 weeks with promises of call backs and help with my issue. Nobody rang me back. I rang today to get something sorted and spoke to Liam he sorted...
EE Compatibility with House Alarm
I am considering subscribing to EE broadband. However, there is some confusion surrounding if the EE broadband is compatible with House alarm systems such as ADT. Obviously if EE broadband is not compatible with my ADT house alarm then I won’t be abl...
Sim 1 not privisioned
Why am I getting this, I can't ring or message or receive calls and texts
Resolved! Roaming EU or Roaming ROW
HiIm going away to the USA this week, ive got a swappable benifit i can use to switch to. So was going to switch it to Roaming to allow me to use the Data/Mins/Texts when abroad. However there are two available EU and ROW, the More info on ROW tell m...
old voicemail greeting removed
Please does anyone know why my voicemail greeting (that I recorded for Orange in the 1990s) has suddenly disappeared and been replaced by a standard one? I have been using the same iPhone SE for several years and have not changed any settings. I h...
Can’t set up WiFi controls in the app
EE Smarthub 3 and latest iOS. Start the process to set up WiFi controls but never gets past the first step (see photo).deleted and reinstalled the app reset and restarted the hubnothing works
Resolved! Roaming Charges
I seem to have been charged over £4 each day I was on holiday for data usage.Yet the text I got through from EE when I arrived on holiday was that data would cost £2 a day. Why is this?
Slow browsing, loading images videos on social media
Hello, i bought new sim and i am keep facing this strange issue like i am getting good speed but when it comes to browsing website even like wikipedia, and loading images and videos on social apps it is like speed is only about 1mb i got new sim port...
Sorry, something went wrong on our end
Everytime I try to log into my ee app or the ee website I get this message. This has happened since I migrated from BT to EE broadband 3 weeks ago when my BT contract expired. I already had ee mobile before migration that worked well. How do I res...
Resolved! EU Roaming query
Hi there,I’m going on holiday to the Canary Islands in 2 weeks. I have a query around EU Roaming, since changes were made to Roaming last year.I currently have 3 lines with EE :-Ultd Mins, Texts and 40GB internet on my phone (taken April 2021)Ultd M...
Latest from our Blog
Win £1000 off your EE bill with Samsung
We've teamed up with Samsung to give ten lucky winners £1000 EE bill credit. Something unmissable is coming Register your interest to hear exciting Samsung news coming soon and to enter the prize draw...
Win £600 off your phone bill
We've teamed up with Airtime to give you the chance to win one of three prizes of £600 towards your EE mobile bill. It's really simple to enter. Just shop with one of over 200 retailers on the Airtime...
Do you or someone you know use a telecare alarm?
If you or one of your loved ones are one of the 2 million users of telecare alarms across the UK, it's important you get in touch with your provider to ensure the telecare service will continue to wo...
Uninterrupted reach with Smart WiFi extenders
Extend your WiFi range to go wall-to-wall around the home with Smart WiFi. Smart WiFi creates a seamless network around your home, from the living room to the loft, giving you a stronger WiFi signal i...
