Upgrade

[m4ttl30]

I ordered an upgrade a few weeks ago but I haven’t received an email regarding delivery as yet. My order number is xkoxxxxxxxxx. 

[mod edit: please do not post order numbers on the public board. Thanks!]

[Katie_B]

Good Morning @m4ttl30. 

Welcome to the community. 

What phone did you order?

Was this showing as in stock when you placed your order?

Speak soon, 

Katie 🙂

[m4ttl30]

Hi Katie, 

Thanks for getting back to me. I ordered the XS which was in stock at the time.

Thanks,

Matt

[Katie_B]

Hi @m4ttl30. 

What colour and memory size did you order?

I would love to see if I can look into this further for you. 

Thanks,

Katie

[m4ttl30]

Hi Katy, I was a 64gb gold.  

Thanks. 

[Katie_B]

Thanks for confirming this @m4ttl30. 

When I have checked the device, it is still showing in stock. 

Please give us a call so our customer service team can check the status of your order. 

Katie 🙂