Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Upgrade

Kk41
Explorer

‎10-12-2021 11:49 AM

When I got to upgrade my phone is says they’re no deals for any phones. Also is that chat online feature gone?

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎10-12-2021 01:38 PM

Hi @Kk41

 

Welcome to the community.

 

Are you looking to do an early 'anytime upgrade' or are you in the last 45 days of your contract?


Chris

0 Helpful
Kk41
Explorer
In response to Christopher_G

‎10-12-2021 02:20 PM

Hi Chris,

 

I have the upgrade anytime deal.

0 Helpful
Christopher_G
EE Community Support Team
In response to Kk41

‎10-12-2021 02:42 PM - edited ‎10-12-2021 02:42 PM

OK, thanks @Kk41

 

One of the upgrade anytime conditions is that you have to change to a plan that is the same price, or more, that you're paying at the moment.

 

It sounds like our system might be having problems finding a plan like that. I would definitely recommend speaking to our upgrades team over the phone to see if they can look into this for you.

 

Let us know how you get on.


Chris

0 Helpful