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Upgrade

PrincessBella
Visitor

Hi, My EE app says 100% off early upgrade for being a loyal customer however any phone I at still has the upgrade fee?

 

Can any advise please?

3 REPLIES 3
Leanne_T
EE Community Support Team

Hi @PrincessBella

 

Thanks for coming to the community. 

 

Does the offer show you would need to trade in your current phone? 

 

Speak soon 🙂

 

Leanne.

I also have this. no other information at all. 

Alex_M
Star Contributor
Star Contributor

Hi @emilyps and @PrincessBella,

 

This is most likely because you need to trade your existing phone in to take advantage of the offer. EE's recommendations page doesn't take this into account, so you will probably be seeing phones with upgrade fees still.

 

To see the list of phones with no upgrade fees, go to https://shop.ee.co.uk/auth/mobile-phones/upg-pay-monthly/gallery and then look for the yellow banner below.

 

Screenshot 2021-12-13 124658.png

 

 

 

 

 

 

 

 

 

Thanks,

Alex

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