Upgrade

[Bearpaul]

Each time I log into myEE i get the message that I am eligible for an upgrade. Every time I search and find a phone when I select I get the message that "there are no plans available for this device". My account is up to date and paid by direct debit. 

[Leanne_T]

Hi @Bearpaul

Thanks for coming to the community. 

Do you have an early upgrade fee to pay or is this free? 

Do you have an upgrade anytime plan?

Speak soon 🙂

Leanne.

[Bearpaul]

Hi @Leanne_T this is a normal update with no fee.

[Leanne_T]

Hi @Bearpaul

Which phone have you selected? 

Leanne.

[Bearpaul]

Hi @Leanne I tried with several Samsung phones from the flip 3 to the A52 all gave the same response.

[Leanne_T · Accepted solution]

Thanks @Bearpaul

In this case, please give us a call on 150. The team will be happy to help with your upgrade and get this looked into. 

Leanne 🙂

[Bearpaul]

Thank you @Leanne_T all sorted

[Leanne_T]

Greta news @Bearpaul

Thanks for letting me know 🙂

Leanne.