Upgrade

Paulc9
Investigator
Investigator

‎10-07-2021 01:13 PM

I am due a standard upgrade but my contract officially runs out in August.  Can I go to a third party provider as long as it is still with ee or do I have to wait till august

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎10-07-2021 01:24 PM

@Paulc9  You can upgrade through any party you wish.  You just can not change networks with an upgrade. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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XRaySpeX
EE Community Star
EE Community Star

‎10-07-2021 02:39 PM

You may upgrade within the 45 day upgrade window before end of contract term only with EE, After the end of contract term you may upgrade with 3rd parties as well.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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