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Cottondan
Visitor

‎24-06-2021 08:48 AM

Good morning hope someone can help me? I upgraded my phone yesterday and this morning I've received a email saying I need to phone 08000790531 with my xko number. And that they need more information from me. Do I need to do this????

 

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Northerner
EE Community Star
EE Community Star

‎24-06-2021 08:56 AM

Hi @Cottondan 

 

Yes you need to call EE as your order won't be processed until you do call.

 

They must want to further validate your account.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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Northerner
EE Community Star
EE Community Star

‎24-06-2021 08:56 AM

Hi @Cottondan 

 

Yes you need to call EE as your order won't be processed until you do call.

 

They must want to further validate your account.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.