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LP-1705 · ‎30-03-2021

Help!

I am looking to do an early upgrade as my phone is totally broken. Right at the end of the process, EE ask to send me a PIN number. The one problem is that I cannot read said pin number as my phone is broken.

Is there a live chat feature on this website? If there is, I cannot find it. I need to speak to a human about this as frankly, trying to find out any help on here or on Twitter has been useless.

Is there a way I can do an early upgrade WITHOUT EE texting me a PIN?

XRaySpeX · ‎30-03-2021

@LP-1705: Yes, you'll find Live Chat at Get in touch when it's available during EE UK opening hours.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

LP-1705 · ‎30-03-2021

what are those opening hours?

XRaySpeX · ‎30-03-2021

Mon to Fri 8am - 9pm
Sat to Sun 8am - 8pm

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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