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Upgrade still not processed

Beebop
Explorer

Hi EE

 

I placed an order for my upgrade a couple of days ago and I still havent had any text or email updates despire the phone being in stock and the website stating next day dispatch. If I try to track my order with the order number it doesn't work, it just says that it can't show me any information about my order at this time. Really frustrating especially when I have to pay £49 for the phone anyway. 

11 REPLIES 11

How can we cancel upgrade if we cant contact anyone? Any help appreciated 

Jon_K
Former EE Employee

Hi @Nudger.

 

I'm sorry you've been unable to get through.

 

Please be patient when calling our Customer Care team and an advisor will be able to help you with this.

 

Jon