The EE Community

Arlo secure subscription code

I purchased the Arlo doorbell with two security cameras in April this year, it comes with a 24 month subscription. Does anyone know how I find the secure subscription code? I tried EE chat and they were useless! It wasn’t on any of the paperwork sent...

Overpayment

I requested a refund on an over payment ….can this be refunded back to my bank or will it have to be used as credit ???

Openreach failed to install

After waiting a month for my install, the engineer came and said it would need a site visit, ground works and then a further install. He suggested at least another three weeks. I took a day off work for this appointment and my current supplier contra...

Finding and reconnecting an old number

Hi all, My wife had her number for 22 years. She hasn't used it since last summer and discovered today that it has been recycled. As you can imagine she is very upset. I have some questions - is there a way to check if someone already has it? I did t...

Hub reboot issues

This never happened with the old black BT hub but now everytime my EE hub reboots , as yesterday due to a power  cut , it will not reconnect my broadband if anything if plugged into the ports .EE claimed this has always been the case but for many yea...

I have deleted my expired debit card, but how do I register my new card?

no service

my phone hasnt  had service for over 12hours i need help as i need my phone for work 

recently moved from plusnet to ee.now no cctv via ee 4G

Recently changed from plusnet mobile to EE .Since change unable to connect to  smartwares cctv via EE 4G but fine via wifi.Cameras connect via another network 4G fine.Checked numerous times including areas with strong 4G signal and good speed checkAn...

Non Apple devices now do not save router password and often impossible to reset

Devices all worked fine on BT! WiFi is impossible since EE devices provided. What do you suggest. Also mobile router often red. Failure message indicates a weak signal on one. Have updated the password several times on devises none of which save afte...