Upgrade problems

[RGibson1990]

I’ve tried contacting ee via 150 twice this evening and I got cut off twice!! The second time i called I was told I would get called back if it happened again and I have yet to receive the call

I’m trying to spend my money with you and you’re making it VERY difficult! Haha 

I got a confirmation email last night about my upgrade order (new handset) but have heard nothing since

please don’t ask me to call 150 again. Order number: xko279675291

[David]

Hi @RGibson1990 

Welcome to the EE Community,

you can track your order by clicking the link below.

EE Order Tracker  

If the tracker doesnt display any information call 0800 317 720 and a customer service advisor will be able to check the status of your order.

Thanks,

David.

[RGibson1990]

The tracker doesn’t provide me with any information and and I suspect if I try calling again I’ll get cut off again

[David]

@RGibson1990 unfortunately here on the community there isnt account access if you call the 0800 number I provided from 8AM tomorrow morning a CSA will be able to assist you 🙂