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Upgrade problem

Thetruesparky
Visitor

‎18-06-2020 04:14 PM

I put in an order for an upgrade to the second device on my account. After it kept trying to upgrade the main number on the account rather than the secondary one, I thought I had upgraded the secondary account.

 

Now it appears to be a new number on the account. How can I correct this? 

0 Helpful
1 REPLY 1
Jon_K
Former EE Employee

‎19-06-2020 07:55 AM

Hi @Thetruesparky.

 

Welcome to the EE Community.

 

Does it look like you've added an extra line to the account?

 

If so, I'd recommend contacting our Customer Care team.

 

They will be able to help you get this sorted within the first 14 days.

 

Jon

0 Helpful