Upgrade order

[AndyH82]

Hi,

I processed an upgrade on the 2nd November. I chose the phone (a Google Pixel 4a) and went through the whole process and received a confirmation email.

I still have not received any messages about the delivery, and on MyEE it still says that eligible for an upgrade, seemingly not registering that my upgrade has gone through.

Just a bit concerned that there has been a problem with it.

Thanks

[Chris_B]

@AndyH82  Give customer services a call about it.   Your account will say you can upgrade as you don’t have the device yet or the new contract. 

[AndyH82]

Thanks, I'll give them a buzz tomorrow.

[Leanne_T]

Morning @AndyH82

Thanks for coming to the community. 

Let us know how you get on after speaking to our customer care team on 150 🙂

Thanks. 

Leanne.