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Upgrade options

garyp1
Visitor

‎23-05-2020 02:42 PM

I am due an upgrade on my phone. Having looked at the options on the EE website / App, i am rather confused.

 

On Carphone Warehouse and other places, i could get a contract with 125GB data, unlimited calls and texts for £46 a month with initial payment of £79.99.

 

On EE, for a similar price of £49 per month, i would get only 4GB of data. If i want a similar package via the EE website, i'm looking at £60+ a month.

 

Is this right?! I have tried to call 150 but they are very busy and the message says only call if very urgent... any help will be appreciated.

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎23-05-2020 03:04 PM - edited ‎23-05-2020 03:05 PM

Hi @garyp1 

 

Carphone warehouse are a third party supplier and will provide their own deals. If you want to upgrade via Carphone warehouse then you can do so.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎23-05-2020 03:06 PM - edited ‎23-05-2020 03:11 PM

Yes, 3rd-parties can source their handsets from cheaper places than EE do, probably from overseas.

 

Are the deals you see at CPW etc. EE upgrades or new contracts? If the latter you might need to go thro' a bit of a rigmarole to keep your existing no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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