Community Activity
EE App Problems
Hi.I recently upgraded my broadband to Smart Hub Pro.When i try to use any of the features on the ee app to manage my broadband, I get one of two error messages "We cannot show "insert feature" right now. Refresh or come back later when we've fixed i...
Mailing shot says I can get full fibre but website and sales team say I can’t
Hi, I have had two mailing shots now saying that I should be able to get full fibre to my house (open reach website also says so), but when I check the web site or contact the sales agents they can only offer me part fibre. Does anyone have any idea ...
EE Smart 4G Hub
Hi,hopefully someone might have the answer to this.I bought this hub from EE shop about Jan 25,it works ok but i have to re-boot it every single day without fail.It is driving me nuts,hope someone can help.
Broadband with BT
With my current BT Broadband deal expiring soon, I am upgrading to BT Full Fibre 500 with Halo 3. I am currently receiving discounts on my EE mobile costs due to my current deal … can anyone confirm that these will continue with the new upgraded deal...
Tech team phone call, scam or not?
I've had a problem that occured after doing a broadband update from full fibre 300 to full fibre 500. Somehow while just upgrading the broadband we have lost access to TNT sports channels in HD, the regular channels work fine just not the HD. I raise...
Kicked out of live chat
I was in the process of adding a phone to my contract but I have been removed from the chat. I now don’t have the ability to live chat and I keep getting PIN codes through text message to try and reconnect.
Live chat
Is live chat no available?
Coverage in Queslett and Pheasey
We are aware of a signal issue that is affecting some of our customers in the Queslett and Pheasey area. Our mast in the area had to be removed from the existing site at the end of May 2025, as this was requested by the site owner. Our engineers ...
Clock setting on Tv and HD channels connection
I switched from BT to EE two days ago. I have a new Panasonic fly tv which I have set up. The first issue I have is with the clock display which doesn't sync with BMT, it is currently over 9 hours behind. The second issue is I am unable to get the li...
No order confirmation
Afternoon, I ordered a phone today 25/06/25 on contract. The £50 upfront cost has been taken from my bank but have not received an email confirmation of the order (checked junk and all inboxes). I have no idea if the order has gone through or if I ha...