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Upgrade not delivered.

sophrose1
Visitor

‎05-12-2020 09:24 AM

Hello! 

So I upgraded my phone about 3 days ago, I received a confirmation email as soon as I placed the order. But haven’t received any information about it’s status since. I’ve tried tracking the phone with the order number in the email, however it doesn’t work? I was wondering if anyone can help with this as I really need my new phone ASAP.

Thanks.

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎05-12-2020 10:34 AM

Hi @sophrose1 

 

If EE tracker doesn't work then you will need to speak to EE CS on 150.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Christopher_G
EE Community Support Team

‎05-12-2020 11:45 AM

Hi @sophrose1

 

Welcome to the community.

 

Which phone did you choose? Please include colour and memory size if applicable.


Chris

0 Helpful