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Upgrade not available

Laurenhare1
Visitor

‎01-11-2021 10:23 PM

My iPhone was due an upgrade however I received a better deal from another provider. I requested a code to transfer over but my new upgrade didn’t go through. My account with EE now says no longer eligible for an upgrade. 

0 Helpful
2 REPLIES 2
Profile closed
Not applicable

‎01-11-2021 11:41 PM

Hi @Laurenhare1 

 

Welcome to the EE Community,

 

If you contact customer services on 150 they will be able to cancel your PAC code you will then be eligible to upgrade again.

 

Thanks,

 

David.

0 Helpful
Christopher_G
EE Community Support Team

‎02-11-2021 08:19 AM

Hi @Laurenhare1

 

Welcome to the community.

 

Did you take a contract with a new provider or did you upgrade? We'll do our best to help you.

 

Chris

0 Helpful