Upgrade delivery

[AlexanderF]

Upgraded last night on the app ,spent all morning on the live chat with an agent, now got a confirmation email saying order is on it's way but no tracking number and no updates by text from EE or DPD

[Leanne_T]

Hi there @AlexanderF

Thanks for coming to the community.

On your confirmation email, do you have a ten to 12-character reference number?

If so, can you track your order using our online order tracker?

What model phone have you ordered?

Thanks 🙂

Leanne.

[AlexanderF · Accepted solution]

HiThanks for getting back to me, phone arriving today Sent from my Samsung Galaxy smartphone.

[Leanne_T]

No problem @AlexanderF

Great news 🙂

Thanks for letting me know.

Happy new phone day!

Leanne.