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Unlocking Samsung S7

ianheptinstall5
Visitor

‎12-10-2021 08:09 AM

I have my lately departed wife's Samsung S7 that I think is locked to Vodafone and I want to unlock it so I can use it on EE. Never unlocked a phone before so not sure what I need to do it

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎12-10-2021 08:22 AM

@ianheptinstall5  if it is locked to Vodafone then you need to ask Vodafone to unlock it, EE can not help with this.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
James_B
EE Community Manager
EE Community Manager

‎12-10-2021 08:48 AM

Hi @ianheptinstall5,

 

Welcome to the EE Community. 

 

I'm very sorry to hear of your loss.

 

Have you tried your SIM in the phone do check if it is locked? If it is, you'll just need to contact Vodafone to arrange an unlock.

 

James

0 Helpful