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Unlock my old phone

Kiera8
Investigator
Investigator

‎08-11-2021 12:49 PM

Trying to get through to someone in regards to unlocking my old phone that I have handed down to my sister but can't get through can anyone help?

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎08-11-2021 01:14 PM

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG? How old is it? EE won't unlock contract devices less than 6 months old.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Kiera8
Investigator
Investigator
In response to XRaySpeX

‎08-11-2021 04:16 PM

This is my old contract phone I have given to my sister I upgraded and gave my old one to her but I need to unlock it as she is on a different network the phone is over 2years old 

0 Helpful
Katie_B
EE Community Support Team
In response to Kiera8

‎08-11-2021 05:09 PM

Hi @Kiera8. 

 

Have you been able to follow the steps provided and process your unlock via the online form?

 

Speak soon, 

 

Katie.

0 Helpful
Kiera8
Investigator
Investigator
In response to Katie_B

‎08-11-2021 06:36 PM

I tried phoning earlier today to try and sort it but couldn't get through to anyone was hoping there was a way online if not ill try phoning them again tomorrow 

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Kiera8

‎08-11-2021 06:42 PM

@Kiera8  If you got the device yourself from EE you can find out how to make this request online HERE 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful