Unable to buy any add-ons

[WojtekW]

I have been regularly using top-ups to buy data add-ons for my EE card without any issues for the past two years, but today, after I received a notification about running out of data, when I went to the Add-ons page on my profile I was unable to find any way to buy a new add-on, be it data, minutes or texts, with the only information on the page being that my previous add-on is still active. How can I fix that?

[XRaySpeX]

Look at http://add-on.ee.co.uk/purchase when not connected to WiFi to see what it offers you.

[WojtekW]

Thank you for your reply. I do not see it offering me anything, except for a top-up option. See screenshot attached.

[XRaySpeX]

Try texting ADD DATA to 150.

[WojtekW]

When I do I get a response presenting the add-on use options, but trying to text back the code for any of them doesn't generate a response.

[Christopher_G · Accepted solution]

Thanks, @WojtekW

Our Mobile Care team should be able to look into this and help you get some data added.

Let us know how you get on, after you've spoke to them.

Chris

[WojtekW]

Thank you, I have contacted the support and apparently I have had some kind of flex plan set up (despite My EE page saying otherwise) which prevented me from getting add-ons. Contacting the support, first via chat and then calling them, helped resolve my issue.

[Katie_B]

That's great to hear @WojtekW. 

Thanks for letting us know. 

Katie 🙂

[XRaySpeX]

There are add-ons available to Flex Plan users.