Trying to upgrade but website says no plans available

[greggp82]

I’ve recently had a couple of text saying I can get an early upgrade for free but when trying online to upgrade to an iPhone 13 pro max it says there on no plans available for this device. Is the message an error or should I be able to do it? I’ve tried calling 150 but was on hold for ages so was hoping to find an answer here first. 

thanks

[Katie_B]

Hello @greggp82. 

Thanks for coming to the community. 

What memory size and colour did you look at?

Speak soon, 

Katie.

[greggp82]

Hi Katie,

Thanks for getting back to me we have two lines it was a graphite and a blue both 128gb

[Katie_B]

Thanks for getting back to me @greggp82. 

Are you eligible for an upgrade or is this an early upgrade?

Katie 🙂

[greggp82]

@Katie_B  

It’s an early upgrade after I got this message. When I log into my account it says the early upgrade fee is reduced to free but I can’t actually select the phone

[Leanne_T]

Thanks @greggp82 

If you give us a call on 150, our Mobile Care team will be able to help with the early upgrade. 

Thanks 🙂

Leanne.