Trying to unlock my Huawei P2019

ecirpnai
Investigator
Investigator

‎29-03-2021 10:09 PM

Hi.  I am trying to unlock my out of contract Huawei P 2019 phone.  I have tried online via the site and no joy.  So I tried via the call centre.  The guy I spoke to was very helpful and said he started the procedure rolling after I had given him all the required info.  Then said it could take up to 10 working days.  Well its 11 working days and still waiting.

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎29-03-2021 10:12 PM

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
ecirpnai
Investigator
Investigator
In response to XRaySpeX

‎29-03-2021 10:16 PM

From the EE website.

0 Helpful
Leanne_T
EE Community Support Team
In response to ecirpnai

‎30-03-2021 09:17 AM

Thanks for posting @ecirpnai

 

I've sent you a private message on here for some extra details 🙂

 

Thanks. 

 

Leanne.

0 Helpful
ecirpnai
Investigator
Investigator
In response to Leanne_T

‎31-03-2021 02:35 AM

Thanks for the help.  The phone is now unlocked.

 

Cheers

Ian

0 Helpful
Leanne_T
EE Community Support Team
In response to ecirpnai

‎31-03-2021 07:23 AM

Thanks for coming back and letting us know @ecirpnai 🙂

 

Leanne. 

0 Helpful