Trade in my phone

[Teresa14]

Hi

i am looking to trade in my i phone . When I enter the Serial Number and the IMEI number it tells me to enter between 3 15 

I don’t understand 

can any help

[Katie_B]

Hello @Teresa14. 

Thanks for coming to the community. 

Are you taking the IMEI number from the phone itself?

Katie 🙂

[eborthwick0210]

Hello,

I am also having this issue and have tried to enter the serial number and IMEI separately and it does not work. I am finding these numbers in the about section in settings on my iphone.

Emily 🙂  

[Katie_B]

Good Morning @eborthwick0210. 

Thanks for coming to the community. 

Have you had your device replaced or claimed via your insurance during your current contract?

Katie 🙂