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Trade in but no new phone

Roryhay101
Visitor

‎01-11-2020 12:17 PM

I’ve ordered the new iPhone 12 Pro and it’s dispatch day is 21 days. I have been given a trade in package which needs to arrive back by the 14th November. If my new phone doesn’t arrive prior to me sending my phone off I will be without a handset for up to another week. Is there a way to delay sending my current phone off until I receive my nee handset?

0 Helpful
2 REPLIES 2
BrendonH
Community Hero
Community Hero

‎01-11-2020 12:23 PM

If you give EE a call and state you haven't received your new handset they should be able to delay you having to send back your current phone


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
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Katie_B
EE Community Support Team

‎02-11-2020 08:32 AM

Hello @Roryhay101. 

 

Have you been able to follow the advice provided?

 

Katie 🙂

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