I rung EE to upgrade my phone nearly four weeks ago. I was told that the iPhone XS wasn’t available in any other colour but gold, which I didn’t want. The helpful lady told me the Cardiff store had a space grey one and that I could go down with the appropriate ID and order number and collect from there.
I did this, but was disappointed to discover they don’t have the phone as I was told and that they hadn’t had any stock for over a week due to COVID19 issues (fair enough!). The store had to place a manual order for the phone in store. Obviously due to further guidance from the government, the stores has shut.
I contacted EE customer services on Monday to say I wanted the order redirected to my home address. I was initially told the order was on track and would arrive in store when they open. When I challenged this, as the stores could be closed for some time to come, I was told a member of the ‘back log team’ who are looking into store deliveries and re directing them, would contact me in a couple of days. I’ve yet to hear anything.
Is anyone else in the same boat and had their order sent to their address instead?
Thanks in advance.
