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Some websites unable to load but fine through a VPN

LesleyCr
Investigator
Investigator

‎25-06-2020 06:44 PM

Hello,

I have a bit of an odd problem.  There are some websites that I am unable to access through my 4GEE router.  These are not websites that should be content locked (which I have turned off and tested).

I can access these websites if I use a VPN or if I hotspot through my phone.  For example I can't access thepositivebirthcompany.co.uk  My neighbour who also has 4GEE wifi can't access it either.  However I can access it through a VPN.

What is goign on here and can I fix it?
Thanks

0 Helpful
15 REPLIES 15
XRaySpeX
Grand Master
Grand Master
In response to LesleyCr

‎26-06-2020 04:39 PM

Use the Camera icon above your text to upload a file to here.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
LesleyCr
Investigator
Investigator
In response to XRaySpeX

‎26-06-2020 04:45 PM

Yeah, thats what I did - it looks like it has loaded but when I hit post it just appears as a broken image link.

0 Helpful
LesleyCr
Investigator
Investigator
In response to LesleyCr

‎26-06-2020 04:45 PM - edited ‎26-06-2020 04:46 PM

Screenshot 2020-06-26 at 15.07.57.png

 

Oh I see, its 'hidden' - sorry, didn't understand how this forum works!

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to LesleyCr

‎26-06-2020 04:46 PM

Don't worry, your images were awaiting approval. I have now done so & they should appear soon.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
LesleyCr
Investigator
Investigator
In response to XRaySpeX

‎28-06-2020 07:40 PM

Still no further forward on this if anyone has any other thoughts?!

0 Helpful
Leanne_T
EE Community Support Team
In response to LesleyCr

‎29-06-2020 08:14 AM

Hi @LesleyCr

 

Thanks for posting on the community.

 

If you get in touch with our Tech Gurus, they will be able to get this looked into further for you.

 

Let us know how you get on.

 

Leanne.

0 Helpful