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Sim problem with new chip in currently used phone

North2
Explorer

‎07-10-2020 10:21 PM

Unhinged I'm using a Samsung A20e phone currently unlocked as far as I'm aware , phone bought from Amazon new. I have bought an EE chip and topped it up . Since I put it in my phone it says SIM card network locked . Now asking for mac code or might be locked now . Any ideas?

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎07-10-2020 10:28 PM

Sounds like phone is locked. Did it come with a SIM? Whose?

 

Could it be asking for a PUK or NUC?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
North2
Explorer

‎11-10-2020 12:42 AM

My chip finally activated after a few hours , initially I thought I had a dud chip although, due to covid and staff shortages probably took a while.  I was unaware of PACKS to choose from as I started with 15 pound and got a 10 pound talk pack . Nearer the time I will buy a 15 pound one using PACK 15.  The150 text I received explained in better detail 

 This info could have been included with sim leaflet. 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to North2

‎11-10-2020 12:52 AM

Have a read of What are pay as you go packs?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful