SOUND MUFFLED

[wen4]

I have a Samsung galaxy A40 which worked fine but now sound is muffled, and cannot hear people clearly both to my ear and on speaker phone. Any suggestions please

[Christopher_G]

Hi @wen4

Welcome to the community.

I'd recommend restarting the phone, in case this is related to the network connection. Also, please make sure nothing is covering the speakers/microphone (stickers/cases etc).

Let us know if it's any better.

Chris

[wen4]

Hi. I've tried that and it's still the same. I can hardly hear when on the phone.Thanks anywaySent from my Galaxy

[Christopher_G]

Is it just the volume that is low, or is the call breaking up as if the connection isn't very strong, @wen4?

Chris

[wen4]

HiIt's the sound that's low.Sent from my Galaxy

[bristolian]

Does this affect all functions that use your phone's speaker - for example, videos and music?

[Christopher_G]

OK thanks, @wen4

I'd recommend backing up all of your information and restore the phone to factory settings.

Let us know if it's better after that.

Chris

[wen4]

How do I back up on phone. Never done it beforeSent from my Galaxy

[Christopher_G]

I've linked a couple of helpful articles in my last reply, @wen4. 🙂

Chris