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S20 Ultra 512gb delivery

Marksy1966
Explorer

‎30-03-2020 08:52 PM

Does anyone have any idea when we're getting our S20 Ultra 512gb devices delivered?

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎30-03-2020 09:25 PM

Hi @Marksy1966 

 

Due to the current world situation, not any time soon.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Katie_B
EE Community Support Team

‎31-03-2020 09:57 AM

Good Morning @Marksy1966. 

 

Thanks for coming to the community. 

 

All orders are subject to stock from the manufacturer and we're working closely with them to ensure we can fulfil orders as quickly as possible. 

 

I would recommend downloading the DPD app, this will send you a notification when your device is on its way.

 

Katie 🙂

0 Helpful
Marksy1966
Explorer
In response to Katie_B

‎31-03-2020 11:49 AM

Ok but how would I track my device on dpd app without a dpd tracking number? The only number I have is the ee order number from when I pre ordered the device. 

Thanks for the help 

Marksy

0 Helpful
Katie_B
EE Community Support Team
In response to Katie_B

‎31-03-2020 11:55 AM - edited ‎31-03-2020 11:55 AM

Hi @Marksy1996. 

 

When your device is ready for dispatch from EE, you will receive a notification that will include your DPD tracking number. 

 

Katie 🙂

0 Helpful