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Reinstate discontinued number

Treth
Visitor

‎26-10-2021 12:26 PM

How can I start using a number I haven't used for months, that seems to have expired? If I dial it from another phone i get "Calls no longer being connected to this number", so it doesn't seem to have been re-allocated.

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎26-10-2021 12:56 PM

Hi @Treth 

 

Please read EE hibernation policy which explains the process.

 

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-...

 

It maybe your number is now cancelled depending on when you last made a chargeable call or text.

 

Thanks

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star

‎26-10-2021 09:25 PM

@Treth : Sounds like it has gone into hibernation.

 

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

 

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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