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Reinstate discontinued number

Treth
Visitor

‎26-10-2021 12:26 PM

How can I start using a number I haven't used for months, that seems to have expired? If I dial it from another phone i get "Calls no longer being connected to this number", so it doesn't seem to have been re-allocated.

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎26-10-2021 12:56 PM

Hi @Treth 

 

Please read EE hibernation policy which explains the process.

 

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-...

 

It maybe your number is now cancelled depending on when you last made a chargeable call or text.

 

Thanks

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star

‎26-10-2021 09:25 PM

@Treth : Sounds like it has gone into hibernation.

 

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

 

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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